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Bay Area Lightning Complex Fires - Impacted Member Support

Home » Bay Area Lightning Complex Fires - Impacted Member Support

Support for Members Impacted by the Bay Area Fires


We want you to know that if you become impacted by the Bay Area Lightning Complex Fires, or other California fires, you should contact us at 877-637-4937 to explore the financial assistance we stand ready to provide:


  • EARLY WITHDRAWAL FROM TERM PRODUCTS:
    For impacted members with funds currently in any term account (Share Certificate), Meriwest will allow for withdrawals and waive the early withdrawal penalty.
  • ASSISTANCE LOANS:
    We are offering a loan for assistance in this time of need. Please call our Customer Contact Center at 877-637-4937 and one of our Financial Services Representatives will assist you.
  • ASSISTANCE FOR MERIWEST MORTGAGE MEMBERS:
    If you have a Meriwest Mortgage and have been affected by the current fires, assistance is available through the Disaster Recovery Team at 866-430-9685. The team is trained in disaster response and will assist you in any way they can; from offering guidance on missed or late mortgage payments to helping you through the claims process and moving forward with repairs. You can begin your claim process by contacting the Insurance Processing Center at 866-222-8118. They will ensure you receive the information you need to process your claim quickly. Of course, the other financial assistance in this list is also available.
  • SKIP-A-PAY FEE WAIVER:
    For current loans that are eligible1, impacted members can request a skipped payment on the loan WITHOUT the usual fee.
  • NON-SUFFICIENT FUNDS (NSF) AND OVERDRAFT FEES:
    Meriwest will refund NSF and overdraft fees upon request for impacted members – maximum of five.
  • MERIWEST CREDIT CARDHOLDERS:
    Please contact Cardmember Services directly at the number on the back of your card for up-to-date information on assistance that may be available to you.

Again, we hope you, your loved ones, and your home are far from the fire. If you do need assistance we are here for you. Please let us know how we can help 877-637-4937.


1: Only two Skip-a-Pays per loan in a calendar year. Cannot be combined with any other offer. Skip-a-Pay does not apply to first mortgages, Community Advantage, Certificate Pledge, Workout, interest-only stock loans and interest-only HELOC loans. Finance charges will continue to accrue on your loan account(s) during the month you skip your payment. Your regularly scheduled payment will resume the month after your skipped payment. Membership must be in good standing. All loans must be current in order to be eligible for skipping a payment. Loans that are currently over 30 days delinquent; the borrower is coded as being in Bankruptcy or other standard exception system codes Loan must be at least six (6) months old. You must meet all Meriwest qualifications. Other restrictions may apply.