Meriwest Enhancing Digital Banking Member Experience
Meriwest Credit Union taps NCR Corporation to develop next-generation digital banking experience.
Silicon Valley, CA – April 4, 2022 – Meriwest Credit Union, based in San Jose, California, is implementing digital technology capabilities to provide a diverse and more personalized product banking experience. In addition, Meriwest is increasing fraud prevention and strengthening cybersecurity resilience for consumer and small business members using AI and advanced fintech solutions.
As such, Meriwest Credit Union, turned to partner NCR Corporation (NYSE: NCR), a global enterprise technology provider, to develop strategic capabilities using digital technologies. The addition of the state-of-the-art NCR Digital Banking system will also provide an intuitive experience for retail and business banking, powered on one digital platform, to connect all channels, engage new members in differentiated ways, and provide flexible and innovative services for future generations.
Meriwest Credit Union delivers financial value to members across the California Bay Area and Pima County, Arizona. Members will be able to easily expand their relationships with Meriwest through new financial solutions and offers within digital banking across the branch, ATM and self-service access points. Future members will benefit from automated enrollment into digital banking.
These advancements will also enable Meriwest to enhance debit card functionality and recover rapidly from adverse events caused by malware, ransomware, and other harmful attacks. As of now, Meriwest is successfully using NCR Terafina’s onboarding and account opening solution to grow and provide consistent, omnichannel experience for current and incoming members.
“The board of directors and executive management at Meriwest strongly believe that accessing financial information and transacting the movement of money should be built around the concept of simplicity, which includes delivering seamless, intuitive digital experiences that match or even exceed what members receive from major retailers and tech companies,” said Julie Kirsch, president and chief executive officer at Meriwest Credit Union. “NCR has the open architecture and flexibility we need to continuously innovate, backed by top security standards to keep our members’ data protected. We are confident that NCR’s advanced technology will help support and accelerate our growth.”
“Digital engagement has become a strategic priority for institutions to increase market share and build strong, lasting member relationships,” said Douglas Brown, president and general manager of digital banking for NCR Corporation. “NCR is committed to delivering the software and services necessary for leading financial institutions like Meriwest Credit Union to effectively grow and compete, and we look forward to supporting Meriwest in this digital transformation.”
NCR helps financial institutions bridge digital and physical operations so that they can connect with consumers anytime, anywhere. Through innovative solutions, NCR simplifies and optimizes banking experiences for customers and staff alike. NCR provides a modern and efficient end-to-end infrastructure for customers to connect to the broader enterprise and fintech ecosystem to run self-directed banking.
About Meriwest Credit Union
Founded in San Jose, California on May 5, 1961, Meriwest Credit Union, one of Silicon Valley’s largest and most established financial institutions, provides proactive, personal, convenient, and innovative financial services to over 80,000 businesses and families throughout the San Francisco Bay Area and Pima County, Arizona. Meriwest is one of the top-200 largest credit unions in the United States with assets in excess of $2 billion, and offers a wide array of personal banking, business banking, and wealth advisory products and services to members. The credit union was voted “Best Credit Union in Silicon Valley” in this year’s Mercury News’ 21st Annual ‘Readers’ Choice Awards’ and a “Best Place to Work” by the Silicon Valley Business Journal 2020 through 2022. More information can be found at www.meriwest.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading enterprise technology provider that runs stores, restaurants and self-directed banking. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
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Media Contact: Helen Grays-Jones
Community Relations Manager
408-365-6328
hgrays@meriwest.com
5615 Chesbro Avenue, San Jose, CA 95123-3046
1-877-MERIWEST (1-877-637-4937)
www.meriwest.com